Regular stock items- Stock items will incur a minimum 20% restocking fee. Items will only be eligible for return if they have not been installed. Additionally, all original packaging and paperwork will be required for a return. On arrival of the product, it is the customer’s responsibility to inspect for any physical damage. This damage must be noted before the departure of the delivery drivers or installers.
Special Orders- Appliance Alley will not offer returns on special orders unless the product arrives damaged, or Appliance Alley incorrectly advised that the appliance could be installed. It is the customer’s responsibility to inspect the appliance upon delivery. In the event that a product arrives damaged, the customer must either refuse the item or note the damage prior to the departure of the delivery company. If an item is a special order, it will be noted on your invoice.
In the event that a product arrives damaged or dead on arrival- In this case the customer will have the option to either refuse delivery, or go through their manufacturer’s warranty service. If delivery is refused, the customer has the option to re-order, or a full refund. Again, damage must be reported before the delivery technicians leave.
Canceling an order
The customer may cancel part or all of their order up until the time that the product ships from the manufacturer. Cancellation will result in a service fee up to 3% of the total to be refunded unless otherwise noted on the invoice. Once the product has been shipped, stock items may be subject to a restocking fee and special orders cannot be canceled. Any customer who issues a chargeback through their credit card company will be responsible for all credit card fees in addition to a handling charge of 5% or $150, whichever is greater.
Appliance Alley will gladly store appliances for up to 30 days after the entire order has arrived. After this grace period, a fee of 5% of the cost or $150 (whichever is greater) will be assessed each month.
All appliances sold by Appliance Alley come with a minimum one year parts and labor warranty from the manufacturer. This warranty will go into effect on the date the product is received by the customer. If the appliance is not installed by Appliance Alley, the customer will not have the option to return the appliance and will have to go through the manufacturer for any warranty repairs, even if the product is dead on arrival. If a product is dead on arrival, and was installed by Appliance Alley, the customer will have the option to return the product or go through the manufacturer’s warranty. For warranty information, please consult the owner’s handbook that comes with the appliance. If you cannot find this information and would like to know more, please contact your salesperson.
If a manufacturer certified service technician deems an appliance that is under warranty to be unrepairable, Appliance Alley will facilitate the exchange for a replacement. In order to do this, it is required that the customer gets it in writing from the technician that their appliance cannot be repaired. The manufacturer will not accept word of mouth, so Appliance Alley will not be able to proceed without written confirmation from the service technician.