Regular Stock Items - Stock items will incur a minimum 20% restocking fee. Items will only be eligible for return if they have not been installed. Additionally, all original packaging and paperwork will be required for a return. On arrival of the product, it is the customer's responsibility to inspect for any physical damage. This damage must be noted before the departure of the delivery drivers or installers.
Special Orders - Appliance Alley will not offer returns on special orders unless the product arrives damaged, or Appliance Alley incorrectly advised that the appliance could be installed. It is the customer's responsibility to inspect the appliance upon delivery. In the event that a product arrives damaged, the customer must either refuse the item or note the damage prior to the departure of the delivery company. If an item is a special order, it will be noted on your invoice.
In the event that a product arrives damaged or dead on arrival - In this case the customer will have the option to either refuse delivery, or go through their manufacturer's warranty service. If delivery is refused, the customer has the option to re-order, or a full refund. Again, damage must be reported before the delivery technicians leave.